Leadership in AI: Turning Services into Product with Aurelien Chu

How do you turn recurring services into scalable products? In this session, Aurelien Chu, a product leader at Eskwelabs, opens up their backlog and roadmap to show exactly how it's done. You’ll get a behind-the-scenes look at how Eskwelabs applies product thinking to operational systems—identifying patterns, translating service moments into features, and iterating toward automation and scale by integrating AI and product management principles. Ideal for Government exploring how to scale and improve what they do without increasing costs.