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Reaching out to us about your application

What are Admissions process-related concerns?

We are committed to aspiring learners who show great interest and determination in getting into our programs. That is why we highly encourage each one to reach out if they encounter any issues regarding their application as they go through the entire journey of the admissions process. The admissions process is composed of four main steps: Online Application, Assessment, Fit Interview, and Tuition Payment.


There are different concerns we can help you with according to these different steps in the admissions process. When emailing us at admissions@eskwelabs.com or messaging us on our Eskwelabs Facebook Page, simply refer to the Issue Code, for example: “Issue A1, Issue B3, Issue C3, etc.”


Here are examples of questions that the Admissions team can definitely help with:

Step 1 & 2: Online Application & Assessment

  • Having trouble signing up with the online application? (Issue A1)
  • Having trouble with your Eskwelabs account? (Issue A3)
  • Can’t access the LMS? (Issue A3)
  • Don't know where to access the assessment exam? (Issue A4)
  • Having trouble with submitting the assessment? (Issue A5)

Step 3: Fit Interview

  • Looking for the Fit Interview email invitation? (Issue B1)
  • Can’t find the online meeting link for the Fit Interview? (Issue B2)
  • Haven’t heard from the Admissions team in more than 4 days? (Issue B3)

Step 4: Tuition Payment

  • Encountering issues with completing and submitting forms? (Issue C1)
  • Have more questions about the tuition payment options? (Issue C2)
  • Want updates on one’s status in the admissions process? (Issue C3)

How do we get them resolved?

Please do not hesitate to reach out to us with any questions (maybe they’re in the list we just shared or maybe it’s an entirely different question). We’d be more than happy to help!

Here's a template that you can use when reaching out so we can serve you more efficiently:
(1) Full name
(2) Email address used in your application
(3) Program you’re applying to
(4) Issue Code of your concern


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